Frequently asked questions

Orders placed Monday to Friday before 12:00 PM PST usually ship the same day. Orders placed after 12:00 PM PST, or over the weekend, ship the next business day. Weather and national holidays can delay shipping.

For retail orders:

• Under $150: the shipping cost shown at checkout
• $150 to $299.99: $12 flat rate
• $300 to $499.99: $14 flat rate
• $500 and over: free shipping

Free shipping applies once your order reaches $500 after discounts; choose Free Shipping at checkout. It excludes Hawaii, Alaska and Canada.

Customers in Australia and New Zealand can order through our local partners:

• Australia: Ariya Health, (07) 4721 3666, ariyahealth.com.au
• New Zealand: Nutrisearch, 0800 88 44 33, nutrisearch.co.nz

For other countries, please contact us before you order.

Use the link in your order confirmation email, or Order status at the bottom of every page. You can also call us at (877) 772-4362, Monday to Friday, 8 am to 4:30 pm PST.

We offer a 30-day money-back guarantee. Any product bought directly from BioPharma Scientific can be returned for any reason within 30 days of purchase for a full refund or an exchange. Shipping costs are not refunded, and return shipping is paid by the customer.

1. Call (877) 772-4362 or email info@biopharmasci.com for a return (RMA) number. Returns without one can’t be accepted.
2. We’ll tell you how and where to send your package. Write the RMA number on it; we recommend UPS or FedEx with tracking.
3. Once it arrives, your refund is processed within 3 to 5 business days.

Let us know within 7 days of delivery about any damage, shipping error, or difference between what you ordered and what arrived, and we’ll make it right. Call (877) 772-4362 or email info@biopharmasci.com.

If your order shipped free and the return brings it under $500, we refund the product price minus the original shipping cost, because the order no longer qualifies for free shipping.

Choose Subscribe & Save on the product page, pick how often you want it delivered, and check out as usual. Your orders then ship automatically on that schedule, at 15% off.

Yes. You can change how often it arrives, skip a delivery or cancel anytime. There are no long-term commitments or hidden fees.

Log in to your account and open Subscriptions, or use Manage Subscription at the bottom of every page. From there you can change the schedule, skip a shipment, update your payment details or cancel.

Discount codes and one-time promotions can’t be applied to subscription orders, because subscriptions already get their own savings.

Mix one 10 g scoop of NanoGreens with 6–8 oz of cold water, juice or milk, then shake or blend. You can also add it to a smoothie. NanoGreens+ Probiotic is one 10.3 g scoop, mixed the same way. Children under 12 take half a serving. Each container has 30 servings.

The label declares wheat (wheat grass) as an allergen. If you need to avoid gluten or wheat, contact our team before ordering.

The label declares wheat (wheat grass). The lecithin in the formula is sunflower lecithin. Review the full label on the product page and contact our team if you need help checking an ingredient.

Everything that can be sourced organically is. A few key ingredients can’t be sourced organically at this time, so we use non-GMO, all-natural ingredients with no artificial ingredients or pesticides.

Sweetness comes from fructose, stevia leaf extract, Magnasweet® and thaumatin, as listed on the label, with no artificial sweeteners. The formula has less than 1 g of added sugar per serving. Prefer a lighter taste? Mix it with more water.

Yes. The label says to refrigerate after opening, for both NanoGreens and NanoGreens+ Probiotic.

We buy organic greens, fruits and vegetables grown specifically for their high phytonutrient content, then juice them and low-temperature freeze-dry them, which concentrates freshly juiced produce without the sugar, fiber and water.

Yes. NanoGreens was distributed through doctors, chiropractors and naturopaths for years before being sold direct, and is still carried by clinicians today.

Yes. Healthcare professionals can apply on our wholesale page, and our team reviews every application. Wholesale orders ship free from $1,000. Free shipping excludes Hawaii, Alaska and Canada.